OW Bunker has reduced quality claims against its physical product to 0.9 percent for the first quarter of 2014, down from an average of 1.6 percent in 2013, the company said in an emailed statement.
The company introduced its own Global Quality Standard (GQS) at the end of 2012 and set a goal of reducing claims below 1 percent.
GQS includes a specification analysis on physical product orders that is delivered to customers before outside testing, ensuring transparency.
Read more: http://shipandbunker.com/news/world/743906-ow-bunkers-quality-claims-drop-below-1
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